Mr Tyler manages the servicing and mechanics side of O’Connors Shepparton. He has been with O’Connors in this position for two-and-a-half years after working as a mechanic then service manager at a Mazda dealership.
Since making the switch from cars to farm machinery, Mr Tyler has seen the difference between the two industries and has not regretted the move.
“The big difference with working in light vehicle is you're working solely for the customer, you’re working to meet the needs of the customer,” he said.
“And if we don't meet the needs of the customer, the customer gets upset.
“In ag, they're prepared to work with us to make sure that they get an outstanding result and the appreciativeness is just through the roof.
“You go out and fix someone’s sprayer in the middle of spraying season and it's 10 o'clock at night and they were planning on spraying all night and when they get going again, they're just over the moon and they ring up and say thanks. So, it's not a thankless task.”
The service team at O’Connors works hard to cater to the clients’ needs, with services like regular freight runs for parts during harvest season, AFS Connect and on-call field servicing.
AFS Connect is technology that has only been introduced to O’Connors in the past two years which, at a glance, helps service techs troubleshoot problems of farm machinery from the office before heading out to the farm to fix it.
“Before the mechanic goes out, he knows what faults are in it and knows what he's got to do to test so he can grab the appropriate testing equipment to perform the job out in the field,” Mr Tyler said.
“We also run a daily freight run from all our outlets in harvest so every day someone jumps in the car, leaves here and goes to every one of our branches so we can get parts that are in our network of warehousing overnight, to the next day or here the same day.”
