G-MW business and finance general manager Michael Gomez said the corporation was eager to work with customers to find solutions, and encouraged those struggling to reach out as soon as possible to receive support.
“We know the past few years have been challenging for a lot of people, and we’re eager to help customers manage their debt levels where possible,” he said.
“We have various options available to people experiencing financial hardships, such as instalment options and customised hardship plans, which we encourage people to utilise if necessary.
“Debt recovery is a crucial part of keeping business sustainable.
“We want to help those in debt for their own benefit but also to ensure ongoing debts are not driving up our revenue requirements, which subsequently impacts our other customers.
“Therefore, partnering with CollectAU and offering our customers different avenues to manage debt helps ensure fairness for our customers.”
Mr Gomez said that the corporation’s debt management had been an essential factor in positive price outcomes for customers in recent years.
“In 2020/21, we reduced prices by an average of 10 per cent, and in the years since then, our prices have risen at levels below the Consumer Price Index,” he said.
“Furthermore, our draft price submission for the next four years sees a slight decrease to average customer bills before CPI, which is also good news for customers.”
For more information, visit: http://www.g-mwater.com.au/payment-assistance
Alternatively, phone GM-W’s revenue team on 1800 013 357 for more information or to set up a payment plan.
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