The results showed customer satisfaction was steady compared to past years, scoring an overall score of 60, the fourth highest rating since the survey began in 2012.
Results showed improvement in 16 areas, including sealed local roads and maternal and child health, and overall family and child care services.
Meanwhile, overall council direction scored 57 and customer service scored 65.
Council director corporate services Chris Teitzel said this was a pleasing outcome, especially in the area of sealed local roads.
“The 2023/2024 Road Resealing Program saw more than 61km of road resealed across the region, which is a huge effort,” he said.
“Council is continuing to monitor the condition of the region’s roads following the significant weather events we have faced. It is an ongoing job and we appreciate the community’s patience while these repairs are undertaken.”
Council placed at the top end of the scale across the state, particularly for overall performance and overall council direction.
“Overall performance is six points higher than the average while overall council direction is 12 points higher,” Mr Tietzel said.
“Victorian councils have reported the lowest community satisfaction survey results in 10 years, while Greater Shepparton’s have been relatively stable.
“Despite this, we do acknowledge the challenges faced by the community over the past 12 months, including the changes to the waste services, which was reflected in the survey results.”
The fortnightly red bin collection and overall waste services saw the largest decrease, with scores sitting at 55 and 61 respectively.
The fortnightly yellow bin collection also saw a decrease of eight points, falling to 68.
Mr Teitzel said council was “continuing to work through these changes and is assisting residents through ongoing education and support”.
“(The survey and results) provide insight into ways council can improve service delivery, and all of the information gathered is used to provide ongoing improvements for Greater Shepparton,” he said.
“It is good for us to see where the community would like to see improvements, as this helps shape our future direction. We thank everyone who took part in the survey, their feedback is extremely important.”
A total of 800 residents provided feedback throughout the 12-month period.
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