Deep and Kamal Achint were at the home they rent with their eight-year-old son and two other housemates when the ceiling gave way.
“She (Kamal) just said ‘run’,” Mr Achint said.
“Then I see it come down, and everything is on the floor.”
Mr Achint said he'd heard noises coming from the ceiling two days before but thought someone was walking on the roof.
“I didn’t realise this can happen,” he said.
Mr and Mrs Achint have been sleeping in their car outside a friend’s house for the past five nights, while their son is staying with another friend until they find alternative accommodation.
“Luckily I have a good friend to look after him,” Mrs Achint said.
After the incident, the Achint family was notified that the property had been sold and that the management had changed from Shepparton Real Estate to Youngs and Co.
Mrs Achint said the sale of the property made it confusing to know who to contact.
“It’s an awful time for us and for the new owner,” she said.
“We can’t blame anybody.”
Youngs and Co property manager Connie Young said they were in the process of contacting the insurance assessor to inspect the property damage.
She has also organised cleaners to attend the property.
“The owner is doing his utmost best to try and resolve it,” she said.
Mr and Mrs Achint are currently building their own house which will be finished in three to four months’ time.
Ms Young said they offered the family emergency accommodation, but Mr Achint said it was not suitable.
Much of the furniture including the couches and TV sustained damage in the collapse and the family’s clothes were covered in insulation material.
“I don’t think we can wear them again,” Mrs Achint said.
Shepparton Real Estate managing director Ryan O’Connor said they had no record of any damage at the property before the ceiling collapsed.
He said the property management team was helping to find the family somewhere to stay.
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