National

Westpac hit by outage after 'routine technology update'

By AAP Newswire

Dec 5, 2023

Some customers say they not could see their accounts after logging in to Westpac's mobile app. -AAP Image

Westpac says it is working to fix an issue that has left its customers unable to access their bank accounts online.

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"Our mobile and online banking services remain unavailable following a routine technology update earlier this evening," Westpac said in a post on social media platform X at 11.48pm AEDT on Monday.

"We're still working to restore services for our customers and apologise for this experience."

The bank released its first statement about 9pm, acknowledging its customers were "experiencing issues" accessing their accounts.

We're aware that customers are currently experiencing issues accessing account information in online and mobile banking. â€” Westpac Bank (@Westpac) Our teams are working to fix the issue. We apologise for any inconvenience and will continue to share updates here.December 4, 2023

Some customers posting on X said they could not see their accounts after logging in to the bank's mobile app.

Users trying to sign in on the bank's website were met with the message "Westpac Online Banking is currently unavailable".

According to outage website DownDetector, more than 10,000 people reported problems accessing their accounts on Monday.

By AAP Newswire

Australian Associated Press