A new design and open plan layout, with more meeting spaces for customers and self-service digital bars and machines, will form part of the transformation.
NAB group executive of personal banking Rachel Slade said the bank was adapting to the changing way Australians were doing their banking.
“Australians have embraced digital banking, with 93 per cent of NAB’s customer interactions now taking place via app, phone, video or online,” Ms Slade said.
“But we also know that face-to-face banking is an important part of banking.
“That’s why we are making significant investments in our branch network, redesigning these important locations for the customer experience to be less transactional and more conversational.”
The transformation program has already been completed at 26 sites and will continue in more than 50, with half of those in regional areas.
“We will be drawing on the skills of a wide range of specialists including plumbers, electricians, air conditioning technicians as well as businesses to manufacture and install our distinctive red star signage,” Ms Slade said.
“Customers will benefit from more meeting spaces with video conferencing facilities and a digital bar so we can provide more guidance on the ways to do everyday banking.
“We’re investing in more smaller format branches so we can provide a convenient location for customers to have important conversations with experienced NAB bankers, either in person or via video.”
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