Working as both a Front Office Coordinator and Dental Assistant, Ashiiah plays a vital role in ensuring every patient enjoys a positive experience from the moment they walk through the door. Her unique dual role sees her assisting dentists during treatments, coordinating appointments, answering phones and helping the practice run smoothly day-to-day.
"No two days are ever the same," Ashiiah says. "I love the variety of my role and being able to connect with so many different people."
For Ashiiah, one of the most rewarding aspects of working in the dental industry is helping patients overcome their fears and anxieties. She understands that a visit to the dentist can be daunting for some people and takes pride in creating a calm, welcoming environment where patients feel supported and cared for.
"Seeing someone arrive feeling nervous and then leave smiling because the experience wasn't as bad as they expected is always rewarding," she says.
Creating that positive patient experience is very much a team effort. Ashiiah says the close collaboration between dentists, dental assistants and front office staff is one of the reasons she enjoys coming to work each day.
"We all work closely together and genuinely care about our patients. Everyone is focused on making people feel comfortable, and I think patients can really feel that when they visit."
Away from work, Ashiiah is a passionate Geelong Cats supporter and recently welcomed a new puppy, Kruz, into her family. Weekends are often spent enjoying the footy or keeping up with her energetic new companion.
It's this friendly, caring nature that makes Ashiiah such a valued member of the Goulburn Valley Dental Group team, helping patients feel relaxed, supported and confident in their dental care journey.
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