This evaluation determines your clinical needs and approves you for the appropriate level of funding and care.
Navigating the bureaucracy of My Aged Care can feel overwhelming, but taking a systematic approach will ease the stress.
Once you have your ACAT approval in hand, you can confidently begin touring the best retirement and aged care facilities in Shepparton knowing exactly what level of care you are eligible to receive.
Step 1: Registering with My Aged Care
Your first step is to contact My Aged Care, the starting point for the Australian Government's aged care system.
You can do this via their website or by calling their contact centre.
You will be asked a series of preliminary questions about your health, mobility, and support needs at home.
To begin the process, visit the official My Aged Care portal or call 1800 200 422.
Step 2: The ACAT Assessment
If your initial screening indicates you need high-level support, My Aged Care will refer you to your local Shepparton ACAT (Aged Care Assessment Team).
An assessor—usually a nurse, social worker, or occupational therapist—will visit you at home or in the hospital.
During the assessment, they will evaluate:
- Your physical mobility and medical history.
- Your cognitive health and psychological wellbeing.
- Your current social support network and home safety.
If you are acting as a carer for a loved one navigating this process, the government’s Carer Gateway provides essential support and advice for your rights during assessments.
Step 3: Receiving Your Support Plan
Following the visit, the ACAT assessor will formally write up your support plan.
If approved for residential aged care, you will receive a formal letter containing your referral codes.
You must provide these codes to prospective aged care homes in Shepparton to prove you are eligible for a government-subsidised bed.
For broad policy information regarding aged care legislation and standard reforms in Australia, refer to the Department of Health and Aged Care.
Frequently Asked Questions (FAQs)
What does ACAT stand for?
ACAT stands for Aged Care Assessment Team.
In Victoria, these teams are comprised of medical and allied health professionals who assess the care needs of older Australians to determine their eligibility for government-subsidised aged care services.
How much does an ACAT assessment cost?
An ACAT assessment is entirely free. It is a fully funded service provided by the Australian Government to ensure older Australians are matched with the correct level of clinical and domestic support.
Do I need an ACAT assessment to go into a nursing home?
Yes, an ACAT assessment is legally required to enter any government-subsidised residential aged care facility in Australia.
The assessment proves your clinical need for 24-hour care and unlocks government funding.
How long does an ACAT assessment take?
The actual in-person ACAT assessment usually takes between one to two hours.
However, depending on demand in the Shepparton area, you may have to wait several weeks from the time of your initial My Aged Care phone call until the assessor visits your home.
Can a family member be present during an ACAT assessment?
Yes, it is highly recommended that a family member, carer, or advocate is present during the ACAT assessment.
They can help answer questions, provide collateral medical history, and ensure the assessor gets a complete picture of your daily challenges.
How long is an ACAT approval valid for?
In most cases, an ACAT approval for residential aged care does not expire.
However, if your care needs change drastically or improve significantly, a provider or medical professional may request a reassessment to ensure you are receiving the correct level of funding.
Can I choose which aged care home I go to?
Yes, your ACAT approval does not tie you to a specific facility.
Once approved, you are free to tour and apply to any approved residential aged care provider in Shepparton or across Australia that has availability.
What happens if I disagree with my ACAT assessment outcome?
If you disagree with the findings of your ACAT assessment, you have the right to appeal the decision.
You must write to the Secretary of the Department of Health within 28 days of receiving your letter, requesting a formal review of the decision.
How do I prepare for an ACAT assessment?
To prepare for an ACAT assessment, gather all relevant medical documents, a list of current medications, specialist reports, and contact details for your GP.
Be honest and clear about your worst days, not just your best days, so the assessor understands your true support needs.
What is the difference between ACAT and RAS?
A Regional Assessment Service (RAS) conducts assessments for low-level, entry-level support at home (Commonwealth Home Support Programme).
An ACAT conducts comprehensive assessments for high-level needs, including Home Care Packages, respite care, and residential aged care.
