Carolyn and Stephen Allen from Congupna are planning to visit their daughter, Murphy, who has been living in London for the past year.
They have not cancelled their flights because their travel agent, Shepparton’s Laura Kennett Travel & Cruise, has advised them and other travellers to wait and see.
Airlines such as Qantas and Virgin Australia are offering fee-free refunds and rebooking; however, these policies have limitations around booking dates.
Ms Kennett said it was difficult to advise travellers, as the situation was evolving.
Her advice was to not make rushed decisions and keep in contact with your travel agent, as some flights may not be eligible for the emergency policies, but this could change if the conflict continued.
The Allens could lose $30,000 if they are unable to go on their seven-week trip as originally planned.
Ms Allen said she was feeling anxious, disappointed and was unable to sleep at night.
The couple had their first ever trip overseas to New Zealand cancelled and a later trip to Spain rescheduled due to COVID.
On those occasions, they received assistance from their travel insurance; however, their current policy does not cover conflict-related disruptions.
• Australians who need emergency consular assistance can contact the 24-hour emergency centre on 1300 555 135 in Australia or +61 2 6261 3305 from overseas.
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