Greater Shepparton City Council is seeking community feedback on customer service experiences and expectations to improve future delivery.
The Customer Service Benchmarking Association will conduct a survey for those who have contacted the council in the past three to four months.
“If you have had contact with council over the last three to four months, either by phone, in person or via email or the website, you may be invited by CSBA to participate in a phone or online survey,” council's director of corporate services Chris Teitzel said.
“We want to know what is important to our community in regard to how they contact us, our accessibility, how their inquiry was resolved and where we can improve our interactions with residents.”
The survey will help develop the Customer Service Strategy and Charter 2024-2028.
For more information, contact council on 5832 9700 or email council@shepparton.vic.gov.au