New research has revealed that Cancer Council’s 131 120 nurses act as navigators and educators, enabling people to better understand their situation and the support options available to them.
On average, 115 people are diagnosed with cancer each year in Benalla, and last year, 41 locals contacted Cancer Council for information and support.
Cancer Council Victoria Head of Cancer Information and Support Services Katherine Lane said the organisation received more than 11 000 requests for support from people across the state last year.
With the most common calls concerning practical issues (31 per cent), cancer treatment and management (18 per cent), early detection, screening and symptoms (17 per cent) and psychological or emotional support (15 per cent).
“Our 131 120 Information and Support service is staffed by experienced cancer nurses who can be contacted in a way that is convenient for you – either by phoning 131 120 or by emailing a question to askanurse@cancervic.org.au,” Ms Lane said.
She also said Cancer Council nurses could help with a range of different questions and issues you may face – whether you are diagnosed with cancer yourself, are a loved one or carer, or if you just have a general query.
"Last year, 45 per cent of people who contacted 131 120 had cancer themselves, but many people who used our service did not, with 26 per cent being a carer or family member of someone with cancer, and 21 per cent general members of the public.
"We also have many health professionals who contact us for information or to enquire about support for their patients.
"Whatever your situation, our nurses can provide emotional and practical support, can talk about the effects of specific types of cancer and explain what will happen during processes like chemotherapy, radiotherapy or other cancer treatments, or can link you with our wider range of support programs.
"You may like someone to simply have a chat with and to listen – that can be just as helpful as anything.”
Ms Lane said Cancer Council provided a number of other cancer support services, available to people in Benalla and right across the state, including a Holiday Break Program where families can access a short-break free-of-charge, a Wig Service that can send out wigs to people in regional areas, and Cancer Connect, which is a phone-based peer support program that matches people with someone who understands what you're going through and knows what it's like to have cancer affect their life and their loved ones.
“Cancer Council also has many information resources that can be accessed online or sent to you by post, and support groups that operate in communities across Victoria," she said.
“I would encourage anyone needing cancer information and support to contact our 131 120 nurses who can listen and help with your specific needs.”
To speak to an experienced cancer nurse, phonel Cancer Council on 131 120 or email askanurse@cancervic.org.au
This is a confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm (cost of a local call, except from mobiles).