News

Rich Glen’s gold

By Yarrawonga Chronicle

Rich Glen Olive Estate has come away with yet another major award winning gold in the Excellence in Food Tourism category at the recent 2018 RACV Victorian Tourism Awards.

This is just one of numerous awards Rich Glen has been nominated for this year with the estate taking out silver at the regional business awards in July adding to their 80 plus awards in their 10-year existence.

Owner Ros Vodusek said everyone at Rich Glen was on cloud nine with their gold win and put the win down to the customer service that is provided and the team that the estate possesses.

“It’s very exciting, everyone at Rich Glen is ecstatic,” Ros said.

“When they read out the names of the winners they have a camera on them, so I made a conscious decision that if we were going to win I was going to throw my arms up and really celebrate so people would remember that we were those people from Yarrawonga and it might help make the town name stick. 

“Our staff are absolutely pumped and rightly so, it’s down to them that Rich Glen gets nominated for awards.

“It’s a real team effort and we always try to pride ourselves on great customer experiences- customer service is number one and we keep evolving and adding which I think adds back to it.

“Giving the customer a ‘wow’ every time they visit, as well as always trying to add new things and reinvent ourselves is what we aim to do.”

Aquazone at Lake Mulwala was also a finalist in the Adventure Tourism category on the night with DC on the Lake also being a finalist in the Caravan and Holiday Parks category of the NSW Tourism awards. 

With the Murray region’s tourism industry recognised amongst the best in Victoria and NSW at each state’s tourism awards ceremonies, Murray Regional Tourism Chair Wendy Greiner said the awards represent the tremendous commitment Murray region operators have to excellence in tourism and providing a high-quality experience to those that choose to visit the region.

“We are thrilled to see such a great cross section of the region’s tourism industry represented at the awards, which is testament to the collaborative approach the region is taking towards destination marketing,” Ms Greiner said.

“The industry has been working extremely hard to promote the Murray region, its hero and high-quality experiences, attract visitors and encourage dispersal. The fact that the region is represented in 12 different award categories shows that tourism excellence is thriving across the board in the Murray.”

 “It is a really exciting time for the industry at the moment, with the region experiencing record numbers in the visitor economy in Victoria and NSW for the year ending June 2018. 

“We will now also see two businesses go on to represent the region at the highest level at the Australian Tourism Awards, which will take place in Launceston on 1 March 2019.”

Rich Glen will be one of the two businesses invited to attend the national awards next year with all of Yarrawonga backing them to come home with a national award.