Work still to be done following Council satisfaction survey

By Tara Whitsed

A Greater Shepparton City Council survey has shown the areas of making community decisions and consultation could be improved.

The recent release of the second quarter results from council’s community satisfaction survey 2018-19 showed numbers had remained low when it came to community consultation (57) and making community decisions (58) — about 15 points off its highest result — customer service (73).

Sealed local roads was also among the lower scoring areas with 57 points.

In general, numbers improved since 2016, with overall direction up by 21 points and overall performance up 15 points.

Greater Shepparton City Council’s corporate services director Chris Teitzel said the more recent results provided a better indication of community sentiment with more people surveyed than previous years, done in quarterly increments.

This financial year, the number of interviews increased to 800 (200 a quarter) from 500 (125 a quarter) in 2017.

‘‘I think we are seeing a more accurate picture of community sentiment with this survey,’’ Mr Teitzel said.

‘‘Previous year’s surveys interviewed a total of 400 residents once a year but moving to quarterly surveys and interviewing more residents has provided a much more realistic result.

‘‘There are still improvements to be made and we encourage residents to provide their feedback if they are asked to participate next time.’’

The surveys, done by Thinkfield, used computer assisted telephone interviewing for the representative random probability survey of residents aged 18 and over in the municipality.

They also completed face-to-face interviews in the central business district in mid-December, according to council.

‘‘We will continue to survey residents quarterly and release the results quarterly so that councillors and the community can see how we are tracking,’’ Mr Teitzel said.

The next survey for the third quarter starts on March 1.