The Local Government Victoria Community Satisfaction Survey for 2018-19 was conducted through quarterly phone interviews carried out by research organisation Thinkfield, as a way of giving residents of the region a chance to offer feedback.
Eight hundred Greater Shepparton residents took part in the survey which resulted in an index score of 62 for the council — the same as the most recent annual result, however this year the number of participants had risen by 300.
In community consultation, Greater Shepparton City Council received an index score of 55 — giving it a higher score than the regional centre average of 54, for the second consecutive year.
Council also scored well in advocacy, receiving an index score of 57 — three points higher than the regional centre and statewide averages of 54.
Residents showed high satisfaction in customer service provided throughout the municipality, resulting in an index score of 71 for the second year in a row.
The overall direction of council received an index rating of 60 — lower than last year —however the score still sits seven points above the statewide average.
The highest index scores received on services and facilities were for weekly household rubbish collection, 84; recycling collection, 82; sports fields, 81; and the library, 80.
Greater Shepparton City Council's Corporate Services director Chris Teitzel said the survey was an important measure for the council to understand whether it was meeting community expectations.
“The survey aims to gather impressions on a number of services, facilities and activities the council provides,” he said.
“It provides insight into ways council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.”