Not all are happy

December 01, 2017


The city of Shepparton has been connected to the National Broadband network for more than one year, but not everyone is happy.

At The News, we have had a strong response from people dissatisfied with their service provider, or the NBN in general, while some are happy with the service.

A News online poll discovered that 75 per cent of the 146 voters were not happy with their NBN connection and/or service provider.

In an attempt for a better connection, 70 residents from Shepparton, Mooroopna, Kialla, Numurkah, Tatura, Pine Lodge and Wunghnu returned their results from a brief speed test, providing some interesting results.

While The News initially received speed test data from more than 100 residents across the region, some of the data was confirmed to contain disparities or errors in terms of the technology and plans listed.

As a result, we have omitted the data around fibre-to-the-node, and some individual results that have been confirmed to have errors.

Results of the speed test showed the average speed that NBN users had received, compared to the top speed of the plan they had signed up to and the technology they were using.

Of the 14 FTTP customers on a plan between 5mb/s to 100mb/s, the average speed was 72.55mb/s, equating to 72.5 per cent of the advertised top speed.

Thirty customers on the FTTP plan with a speed between 5mb/s and 25mb/s reported an average speed of 18.64mb/s, 74.56 per cent of the advertised top speed.

Of the 15 mostly rural customers on a fixed wireless plan with a speed between 5mb/s and 25mb/s, the average recorded speed was 9.14mb/s, and 35.56 per cent of the advertised price.

The most disappointing result came from nine customers on a fixed wireless plan with a speed between 5mb/s and 50mb/s who recorded an average of 12.32mb/s, returning a number of 24.64 per cent of the advertised top speed.

Residents on those second two plans came from Katandra West, Shepparton East, Murchison, Invergordon, Stanhope, Kyabram, Nalinga and Numurkah, supplied with plans through Telstra, Optus, activ8me, Bendigo Telco, Dodo, teleron, Aussiebb and my republic.

Disclaimer: While The News has done its best to accurately gather and compile the results of this speed test, it must be noted that results may not be 100 per cent accurate. We have omitted data that has confirmed disparities or error, as per the information provided by the NBN, that we trust to be true and correct.

Variables include plan purchases, whether the test was done in peak periods, how knowledgeable consumers are about their plan, and measured speed may also be adversely affected by problem within the home WIFI network.

A negative attitude

A National Broadband Network spokesman has reacted to a poll and data compiled from a speed test project The News hosted, saying the results do not match feedback compiled from across the country.

NBN spokesman Russell Kelly said he believed the poll could generate a negative attitude towards the telecommunications industry.

The poll conducted at the Shepparton News website asked if residents were happy with their NBN experience and service provider and included 146 respondents.

Seventy-five per cent of the respondents said no.

‘‘In fact, there are many consumers in the poll that report a good experience in moving to the NBN access network,’’ Mr Kelly said.

‘‘Across Australia, NBN data shows the vast majority of consumers are satisfied with their experience, but there are some people who express dissatisfaction, and NBN and the industry want to work together to solve these issues as they arise.’’

If you would like more information about NBN speed, visit www.nbnco.com.au

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