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Festive closure perplexes

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November 28, 2017

Tatura business owners won't have access to the local National Bank of Australia Branch for the whole week of Christmas.

Tatura business owners are disappointed with the National Bank of Australia’s decision to close down their local branch for the whole week of Christmas.

‘‘It’s a disruption to our business really; at the end of the day it will be a real inconvenience,’’ newsXpress Tatura owner John Lovel said.

‘‘They are asking us to do our banking in Shepparton; it’s diminishing services in small country towns.’’

Mr Lovel said that 99 per cent of businesses in Tatura would be back trading on Wednesday and they will now have to make alternative arrangements.

He said they required the bank two or three times a day on average and imagined it was similar for the bank’s other business customers.

‘‘There’s been no justification for closing down for the whole week and no formal letter or email has been mailed out to customers yet,’’ Mr Lovel said.

Tatura Hot Bread owner Glenda Alexander said they found out recently and would have alternative arrangements in place, but obviously it would be good if they were there because it was a fairly busy time of the year.

‘‘It will be annoying if we run out of change in that time,’’ she said.

A spokesperson for NAB said they encouraged customers who may have banking needs during the Christmas holiday period to plan ahead, as some of the branches would have changes to their trading hours.

Customers can continue to use the Tatura ATM to withdraw cash and check their account balance.

NAB’s Shepparton and Kyabram branches will continue operating as usual, Monday to Thursday, 9.30am to 4pm, Friday, 9.30am to 5pm, closing only on Christmas Day, Boxing Day and News Year’s Day.

Personal and business banking customers can use the Shepparton branch’s SmartATM to deposit cheques and cash and transfer funds.

[email protected] — NAB has a relationship with Australia Post that allows personal and business bank customers to deposit cash, withdraw money, pay bills and check their account balance in a post office, just as they would in a branch.

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