There are some lucky ones

November 15, 2017

The beleaguered National Broadband Network continues to attract its fair share of criticism, but this column will not add to the chorus of disgruntled customers.

While many consumers are frustrated by the performance of their service, connection, wait times, and slow speeds relative to the plan they are paying for, my experience has been far more pleasant.

I only phoned up to connect to the NBN in late August and, after a short discussion with a salesman from a retail service provider, I chose my plan.

All the gear arrived less than a week later and my connection was activated soon after, albeit two business days later than the initial estimate I was given.

My property is connected to the NBN through fibre-to-the-premises network, which seems to be a far more reliable form of technology than the alternatives.

My plan offers a maximum speed of 25/5 and unlimited downloads, which is more than adequate for my use.

It’s reliable, the speed is fine and I haven’t had any drop outs.

I watch Netflix and YouTube at home, but I otherwise don’t download much, and I’m not interested in playing games online which would require a higher speed connection.

The plan is perfect for my needs and I believe the price is reasonable.

But as we know, this experience is not the one many consumers have got, instead the performance of their service is not up to scratch and they are not getting what they are paying for.

Last month, we heard news complaints about the NBN had increased 160 per cent in the past financial year, with more than 27000 reports lodged with the Telecommunications Industry Ombudsman.

At The News we have been running stories with those in the community, highlighting both positive and negative experiences people have had with the NBN.

This included a speed test project which has had a strong response from our readers, and we look forward to sharing those results shortly.

For the record, my speed test result, done about 8.30pm on a week night, was very close to the maximum speeds offered by my plan.

I guess I’m one of the lucky ones.

Cameron Whiteley is news editor at The News.

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