V/Line has good news and bad

October 12, 2017

V/Line has attributed fall in punctuality to metropolitan delays and vandalism.

Every Shepparton line train arrived last month, but punctuality on the line dropped to less than 89 per cent on time services through September.

This marks a three percentage point fall on August’s punctuality figures, which V/Line attributed to metropolitan delays and vandalism.

But it remains up on July’s 85 per cent low, and above V/Line’s statewide on-time average of 87.1 per cent for September.

Shepparton narrowly outperformed Seymour where 87.4 per cent services arrived on time.

While celebrating a 100 per cent reliability result recorded for the Shepparton line last month, V/Line chief operating officer Carol-Anne Nelson conceded ‘‘on-time performance for both lines had dropped compared with the previous month due to incidents such as vandalism and delays in metropolitan areas.’’

‘‘The main reason for delays to Seymour and Shepparton trains last month was due to some V/Line services losing time in the metropolitan area between Craigieburn and Southern Cross Station.

‘‘Some services were also delayed due to vandalism to a signal cable on the line last month, which is really frustrating for our passengers. Other delays were due to services losing time in metropolitan areas, which is an area we are looking to improve.”

Ms Nelson said the network-wide punctuality result was the highest since October last year.

‘‘We have seen improvements in on-time running each month since May and this is something we want to continue.

“We are working hard behind the scenes and are pleased to see things heading in the right direction as a result,’’ she said.

Meanwhile, V/Line capacity results from August show the 5.15am service from Shepparton to Melbourne has 84 per cent of seats full at its average busiest point.

The afternoon 4.31pm Melbourne-to-Shepparton service, however, hit 99 per cent capacity on average through August.

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