The following letter was sent to The News from a family member of one of the women injured in the crash between a mini-bus and taxi at Ardmona last month, and issues heartfelt thanks to all involved in caring for the woman.
The sender did not want to be identified but asked that the letter be printed to thank the people involved.
The News’ policy is not to run anonymous letters, but in the following instance, we feel it appropriate to pass on the sentiments expressed in this letter.
My Mum was one of the ladies injured in the taxi/Mercy Health bus crash, on Tuesday, June 20.
The main reason for this letter is to publicly thank those brave first responders who help us in our hour of need, when we are in a road accident.
They are the following agencies — Victoria Police and ambulance officers, including the air ambulance and MICA units, CFA and Shepparton Search and Rescue members, and SES units, too.
These organisations train for incidents like this regularly, so when it actually happens, they are ready and capable to handle things in an orderly and calm manner.
These volunteers give up their free time to practise exercises like this for those who will need them.
All of these people show us how amazing they are, and how they care for those injured at these times.
The requirements and needs of each individual under their care sometimes have a wide range of ailments to be dealt with, regarding this accident or prior unknown ailments.
They make sure to comfort their patient and reassure them until handed over to doctors.
I would also like to thank the Shepparton hospital emergency department, specialists, doctors, registrars, nurses and all of the support staff who are required for a fully functioning emergency department.
They all were on their toes, and made sure everyone involved in this accident was checked from head to toe for any unseen injuries.
No questions from their patient or any family member were not answered.
All concerned were reassured and comforted during every step of this process with their checks and scans.
Mum sadly has to deal with some injuries she incurred from this accident, but with time she will recover with care from Mercy Health and family.
Sadly I would also like to pass on our thoughts and condolences to the families who lost loved ones. A simple cuppa and slice should not have ended this way.
How does one thank all of these amazing people mentioned above, who put their lives on the line to help us when needed.
These following words seem inadequate, but are the only way I can express my gratitude and appreciation.
Thank-you, thank-you, thank-you.